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04 / Corporate & Brand

Proprietary AI Customer Service.

In-house AI chatbot supporting Japanese, Chinese, English — 24/7 automated coverage with human escalation.

Proprietary AI Customer Service
AI-SUPPORT★ PROPRIETARY

A / DELIVERABLES

Deliverables.

  • 01Deploy + customize our in-house AI customer service bot
  • 02Trilingual: Japanese, Chinese, English
  • 03Real-time sync with product catalog, inventory, fulfillment status
  • 04Smart escalation to human operators for complex cases
  • 05Auto-generated FAQ + customer sentiment dashboard

B / REFERENCE KPIS

Reference KPIs.

Auto-response rate

85%

First-touch resolution

70%

Avg. response time

< 3 sec

Coverage

24 / 7 / 365

C / PROCESS

Process.

  1. 01

    Brand + product discovery

  2. 02

    Catalog + FAQ ingestion

  3. 03

    AI model training & tuning

  4. 04

    Pilot (2 weeks)

  5. 05

    Go-live + monthly accuracy tuning

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